CALL CENTER
Our CSR's receive extensive training before they ever answer a call, and ongoing training and tools guarantee call center staff stay on top of everything your association has to offer.

Dedicated toll-free number or transfer your existing number
Customized inbound welcome messages and on-hold      messages
Call volume reporting and statistics
Archive recordings
eOn phone technology
Work force management software
Bilingual customer service reps
Demographic data collection
Tag-on surveys
Up-selling/cross-selling
Fully-integrated with TIMSS association management software

98 percent of calls answered within 15 seconds with an abandonment rate of less than 2 percent.
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